Alex

Hi, just wondering what sort of workaround have people found to this. We just adopted Zendesk and my manager wants to know how many 'e-mails' we received each day. We only have one inbox added to zendesk. We have the professional feature of Explore and Professional for support. We really don't need any super fancy data but even with this I struggle. In outlook I have 78 new e-mail for day X but Zendesk says I received 45 Tickets. I added another option to include reopened tickets but the number I get is still short. Any thoughts would be much appreciated. 

Same goes for how many queries we solved. We may have replied to 100 queries but say if a ticket was reopened then we replied to it twice but it's the same ticket so it will only be counted once? 

Sorry for sounding like an absolute rookie. 

Thanks in advance,

Alex