Anna

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Managing content blocks in articles

Hi guys, This is a great feature; however I was under the impression that once we edited the content block, it would update and publish across all Knowledge Bases. As mentioned by Cailee, all of th...

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• Anna
• Created November 10, 2021 05:46
• 4 votes

1. Zendesk updates
2. Announcements
3. Introducing messaging

Hi there,Is there the option to route the bot to a contact number like what we currently have in the web widget option where it's a hyperlink? Or will Messaging purely be routed to a "chat" agent? ...

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• Anna
• Created February 09, 2021 22:40
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. [Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail

To be able to preset the schedule + greeting is absolutely needed. Especially since we are a multi-brand company of 18+. Having to manually set the greetings is a nightmare.

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• Anna
• Created June 24, 2020 08:02
• 1 vote