Recent searches
No recent searches
![Steve Smoot's Avatar](https://support.zendesk.com/system/photos/4866398187290/profile_image_1263213739009_10557657.jpg)
Steve Smoot
Joined Apr 16, 2021
·
Last activity Aug 17, 2022
Following
0
Followers
0
Total activity
4
Votes
0
Subscriptions
2
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Steve Smoot
Steve Smoot commented,
Two questions - is there a way to get >90 days? And could we get a summary ab.cde% uptime? Basically I'd like to include it in a quarterly report on support uptime, so it would be a few weeks after the end of Month, covering the preceding 3 months. Perhaps monthly uptimes per subdomain would be easiest on both sides.
View comment · Posted Aug 17, 2022 · Steve Smoot
0
Followers
1
Vote
0
Comments
Steve Smoot commented,
Another +1
In our case, our initial phone calls are handled by an external service. They send a formatted email
Called: name
Company: blah
Issue: doesnt work
Priority: P1
(etc)
so we'd like to auto populate fields in making the ticket. (and don't want the mail header From to be the ticket creator)
The API route doesnt work as its coming from their system, the regexp one would be a workaround, but sounds annoying, will try it. Otherwise we need to code a mail parser that calls the API. Seems like you should do, not make your clients do.
-s
View comment · Posted Jul 17, 2017 · Steve Smoot
0
Followers
0
Votes
0
Comments