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Joe McPherson's Avatar

Joe McPherson

Joined Apr 16, 2021

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Last activity Oct 22, 2021

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Latest activity by Joe McPherson

Joe McPherson commented,

Community comment Feedback - Help Center (Guide)

I'm in the same boat as everyone else.  We have a series of templates our support staff can leverage when creating knowledge articles from Knowledge Capture on the ticket, but you can't leverage them when creating knowledge outside a tickets. Pretty limiting if you want knowledge created from teams outside support.

I'm interested in how people are working around this? So far the only option seems to be: "Currently, we have to open a previously created article, copy the HTML, and the past it into the new article. " 

Has anyone found a more elegant way around this?  

View comment · Posted Jun 19, 2020 · Joe McPherson

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