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Joe McPherson
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Joe McPherson
Joe McPherson commented,
I'm in the same boat as everyone else. We have a series of templates our support staff can leverage when creating knowledge articles from Knowledge Capture on the ticket, but you can't leverage them when creating knowledge outside a tickets. Pretty limiting if you want knowledge created from teams outside support.
I'm interested in how people are working around this? So far the only option seems to be: "Currently, we have to open a previously created article, copy the HTML, and the past it into the new article. "
Has anyone found a more elegant way around this?
View comment · Posted Jun 19, 2020 · Joe McPherson
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