Randy Schreck

1. Community
2. Zendesk Suite Q&A
3. Pulling custom Org fields into ticket

Hi Mark, No, I was not. And, unfortunately, if I remember Zendesk's response, it's currently impossible and if you do manage it, it's not supported. The reason was something silly like a field merg...

• View comment
• Randy Schreck
• Created January 28, 2019 14:21
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. List all articles for each section(s) on the same category page

I changed the two lines like this: _arthtml = _arthtml + '<li class="'+(itm.promoted==true?'article-promoted':'')+'"> to _arthtml = _arthtml + '<li class="article-list-item'+(itm.promoted==true?' a...

• View comment
• Randy Schreck
• Created October 29, 2018 20:45
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Pulling custom Org fields into ticket

Hi Jacob, It's a text field to a text field. Unfortunately, the simpler trigger won't work because the available actions do not include setting custom ticket fields. If they did, this would be very...

• View comment
• Randy Schreck
• Created September 21, 2018 13:18
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Pulling custom Org fields into ticket

I'm trying to do something similar to what Lester showed. I want a custom Ticket Field filled in whenever a certain custom(?) Organization Field is filled in. I have the HTTP Target setup (no authe...

• View comment
• Randy Schreck
• Created September 20, 2018 15:41
• 0 votes