Elle Tucker
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Total activity25
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Last activity
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Activity overview
Latest activity by Elle Tucker-
Elle Tucker created a post,
Ability to see name of unpublished article in explore
We should be able to see the name of unpublished articles in explore, rather than there being a blank space/name for unpublished articles. This is a basic reporting request that should be available...
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Elle Tucker commented,
We should be able to see the name of the article in explore even if the article is unpublished. We have one off issues that need to be published for a set amount of time and it's helpful to see how...
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Elle Tucker commented,
+1 on this issue. We really need to be able to see the problem ticket subject, and report directly on problem tickets and # of linked tickets.
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Elle Tucker commented,
Hi, I would also like to know the above. The Last Week date range selects Sunday-Saturday instead of Monday-Sunday. In previous comments this was stated to be an error. When will this be corrected?...
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Elle Tucker commented,
For the example in which an agent creates a ticket for an end user, I understand why first reply time is not available because the Agent makes the first public comment, but how can we assign an SLA...
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Elle Tucker commented,
Similar to how we can export all the tickets in a view, I would love to have that feature built in to the product for linked tickets to a problem ticket. This would allow us to export all tickets t...
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Elle Tucker commented,
Hi Heather, I did add a tag to these feedback tickets when they come in and unfortunately, it is not adding the SLA trigger until an agent responds to the original bad feedback ticket. Attaching a ...
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Elle Tucker created a post,
Re-opened tickets from survey feedback do not have an SLA
We have recently implemented sorting our queues in our views by SLA breaches. There are a few segments of tickets that are not pulling into an SLA framework and are not receiving an SLA. One of the...
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Elle Tucker commented,
Came here with the same question as Francesco.
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Elle Tucker commented,
Is the Time Axis feature not available for calculated attributes? I created a new "Ticket Created - Hour Ordered" attribute so I could rename the values (e.g. 0 > 12am, 1 > 1am, etc.) and reorder t...