elle tucker
-
Total activity19
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes3
-
Subscriptions8
Activity overview
Latest activity by elle tucker-
elle tucker commented,
+1 on this issue. We really need to be able to see the problem ticket subject, and report directly on problem tickets and # of linked tickets.
-
elle tucker commented,
Hi, I would also like to know the above. The Last Week date range selects Sunday-Saturday instead of Monday-Sunday. In previous comments this was stated to be an error. When will this be corrected?...
-
elle tucker commented,
For the example in which an agent creates a ticket for an end user, I understand why first reply time is not available because the Agent makes the first public comment, but how can we assign an SLA...
-
elle tucker commented,
Similar to how we can export all the tickets in a view, I would love to have that feature built in to the product for linked tickets to a problem ticket. This would allow us to export all tickets t...
-
elle tucker commented,
Hi Heather, I did add a tag to these feedback tickets when they come in and unfortunately, it is not adding the SLA trigger until an agent responds to the original bad feedback ticket. Attaching a ...
-
elle tucker created a post,
Re-opened tickets from survey feedback do not have an SLA
We have recently implemented sorting our queues in our views by SLA breaches. There are a few segments of tickets that are not pulling into an SLA framework and are not receiving an SLA. One of the...
-
elle tucker commented,
Came here with the same question as Francesco.
-
elle tucker commented,
Is the Time Axis feature not available for calculated attributes? I created a new "Ticket Created - Hour Ordered" attribute so I could rename the values (e.g. 0 > 12am, 1 > 1am, etc.) and reorder t...