Recent searches


No recent searches

J.J. (Chatbot)'s Avatar

J.J. (Chatbot)

Joined Apr 16, 2021

·

Last activity Oct 27, 2021

Following

0

Followers

0

Total activity

8

Votes

0

Subscriptions

5

ACTIVITY OVERVIEW

Latest activity by J.J. (Chatbot)

J.J. (Chatbot) commented,

CommentExplore recipes

Not sure if you meant to link me to this very page, Andrei. But despite following these instructions I'm still unable to create a Follow Up Ticket metric I can use to filter Follow Up Tickets from my Reports in Explore. 

View comment · Posted May 28, 2021 · J.J. (Chatbot)

0

Followers

0

Votes

0

Comments


J.J. (Chatbot) commented,

CommentExplore recipes

How can we filter "Follow Up Tickets" from reporting in Explore?

We were previously doing this in Insights by creating the following metric:  

And then Filtering Follow Up Tickets from our Insights reporting as such: 

 

How can we reproduce this metric for filtering follow up tickets from Explore reporting in the same way?

View comment · Posted May 27, 2021 · J.J. (Chatbot)

0

Followers

0

Votes

0

Comments


J.J. (Chatbot) created a post,

Post Q&A - Reporting and analytics

How can I create a metric to report on the Last Agent to Update a Ticket with a Public Comment on a support ticket?

Posted Apr 21, 2021 · J.J. (Chatbot)

0

Followers

2

Votes

1

Comment