J.J. (Chatbot)
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Last activity
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Activity overview
Latest activity by J.J. (Chatbot)-
J.J. (Chatbot) commented,
Not sure if you meant to link me to this very page, Andrei. But despite following these instructions I'm still unable to create a Follow Up Ticket metric I can use to filter Follow Up Tickets from ...
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J.J. (Chatbot) commented,
How can we filter "Follow Up Tickets" from reporting in Explore? We were previously doing this in Insights by creating the following metric: And then Filtering Follow Up Tickets from our Insight...
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J.J. (Chatbot) created a post,
Report on Last Agent(s) to leave Public Comment on a Ticket
AnsweredHow can I create a metric to report on the Last Agent to Update a Ticket with a Public Comment on a support ticket?