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Justin Fain

Joined Apr 16, 2021

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Last activity Nov 04, 2024

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ACTIVITY OVERVIEW

Latest activity by Justin Fain

Justin Fain commented,

Community comment Q&A - Help center and community

+1 this

View comment · Posted Nov 04, 2024 · Justin Fain

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Justin Fain commented,

Community comment Feedback - Help Center (Guide)

+1 for this feature

View comment · Posted Jun 05, 2023 · Justin Fain

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Justin Fain commented,

Community comment Feedback - Ticketing system (Support)

+1 for this feature

View comment · Posted May 10, 2023 · Justin Fain

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Justin Fain commented,

Community comment Q&A - Help center and community

@... Apologies as I have misunderstood the implementation explained above.  

This is the home page:




{{#if categories}}

{{#each categories}}

{{#if ../has_multiple_categories}}

{{name}}


{{/if}}
{{#each sections}}


{{#if internal}}



{{/if}}
{{name}}


{{#if articles}}

    {{#each articles}}

  • {{#if promoted}}

    {{/if}}
    {{title}}

  • {{/each}}

{{#if more_articles}}

{{t 'show_all_articles' count=article_count}}

{{/if}}
{{else}}

{{t 'empty'}}

{{/if}}

{{else}}

{{t 'empty'}}

{{/each}}

{{#if more_sections}}

{{/if}}

{{/each}}

{{pagination}}

{{/if}}



{{#if help_center.community_enabled}}


{{t 'community'}}
{{#link 'community'}}
{{t 'browse'}}
{{/link}}


{{/if}}
{{recent_activity scope='community'}}

View comment · Posted Jul 07, 2021 · Justin Fain

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Justin Fain commented,

Community comment Q&A - Help center and community

@... Thank you for the help.  I made the changes you suggested, but it did not have the intended outcome.  I am trying to have the icon display next to each of the Section titles here:

https://support.intego.com/hc/en-us

Ideally, it would appear here:
However, after making the changes it only appears inside of the specific section, and is quite large.

Is there a different code change I should be making for this?  Thanks again.

View comment · Posted Jul 07, 2021 · Justin Fain

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Justin Fain commented,

Community comment Q&A - Help center and community

I am also trying to add an image before the title of a section, but it is not working for me as I would expect.  I have uploaded the image asset and entered the line.  Any idea what I am doing wrong?





{{section.description}}



{{#if section.articles}}

{{else}}

{{t 'empty'}}

{{/if}}

{{pagination}}

View comment · Posted Jun 30, 2021 · Justin Fain

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Justin Fain commented,

Community comment Feedback - Help Center (Guide)

Hi Nicole.

We make revisions and edits to our articles based on the ratings our users provide.  As others have suggested, it would be nice to manually reset the rating score when we've made major changes to a specific article so I can see if the new version is more effective at handling the intended issue.  For example, if an article has an overall rating of -10 (or less) and we overhaul the content, I'd like to reset the score to 0 so I can see if the revised version receives a better response.

I also agree that I wouldn't want the score to automatically reset any time an article is revised.  We make minor changes to page content (grammatical issues, minor text tweaks, etc...) and I don't need to see the impact of these changes on ratings.

View comment · Posted May 14, 2018 · Justin Fain

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Justin Fain commented,

Community comment Feedback - Help Center (Guide)

I agree.  We would like to use this as well.

View comment · Posted May 09, 2018 · Justin Fain

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Justin Fain commented,

Community comment Feedback - Ticketing system (Support)

+1 for all of this.  Unfortunately, I'm not surprised that there hasn't been any progress made in the three years since this was reported

View comment · Posted Jun 03, 2015 · Justin Fain

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