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Ryan McSherry

Joined Apr 16, 2021

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Last activity Nov 22, 2021

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Latest activity by Ryan McSherry

Ryan McSherry commented,

CommentTicket management

Thanks for clarifying Ahn!

View comment · Posted Nov 22, 2021 · Ryan McSherry

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Ryan McSherry commented,

CommentTicket management

We will get spam phone calls from time to time and I have marked these tickets as spam. Is there a reason why these phone numbers are still allowed to call? A popup will show in Zendesk, after I pick up the call, saying how a suspended user cannot create tickets, but this did not block them from calling.

View comment · Posted Nov 22, 2021 · Ryan McSherry

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Ryan McSherry commented,

Community comment Feedback - Voice (Talk)

We have run into the issue of getting "Abandoned Call" tickets generated even though all of our support agents were online and available for calls. Usually, the length of these calls is under 12 seconds, so being able to have it automatically route to our support line after a single IVR play-through would be very helpful.

View comment · Posted Dec 21, 2020 · Ryan McSherry

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