Ryan McSherry

1. Agent guide
2. Ticket management
3. Marking a ticket as spam and suspending the requester

Thanks for clarifying Ahn!

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• Ryan McSherry
• Created November 22, 2021 21:36
• 0 votes

1. Agent guide
2. Ticket management
3. Marking a ticket as spam and suspending the requester

We will get spam phone calls from time to time and I have marked these tickets as spam. Is there a reason why these phone numbers are still allowed to call? A popup will show in Zendesk, after I pi...

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• Ryan McSherry
• Created November 22, 2021 16:56
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. IVR Welcome Message repeat option

We have run into the issue of getting "Abandoned Call" tickets generated even though all of our support agents were online and available for calls. Usually, the length of these calls is under 12 se...

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• Ryan McSherry
• Created December 21, 2020 17:47
• 1 vote