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Matt Gargula - Supervisor

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Latest activity by Matt Gargula - Supervisor
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    Matt Gargula - Supervisor commented,

    1. Support
    2. ...
    3. Tickets
    4. Can I un-merge tickets?

    Surprising this isnt a feature already for a Admin. Can you offer a timeline for when this will be considered?

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    Matt Gargula - Supervisor commented,

    1. Community
    2. Feedback - Community Forums (Gather)
    3. Multi-Level Community Forums

    @... You mentioned: "So to be brutally honest, this exact feature is NOT in the 9-month roadmap (which is our roadmap planning horizon basically)."   When will it be implemented? So we can all have...

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    Matt Gargula - Supervisor commented,

    1. Talk
    2. ...
    3. Setting up and using Text
    4. Adding and managing Text numbers

    What is the threshold for when a text message becomes a new ticket or continues on the existing text thread?   Will New Inbound Texts from the customer always continue on one existing ticket? For e...

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