Jake Moore

Thanks Nicole, a bit a feedback for the decision makers at Zendesk, having a public road-map would help us (as a current Zendesk customer) better plan for how Zendesk could fit into our vision and plans for a community; and to expand our overall usage of Zendesk. Without those insights we may end up having to use a different platform for our community needs. I recognize that community isn't at all Zendesk's primary or core offering but it would be of help to us. There's lot of benefits for us being able to use fewer tools and platforms to meet our needs. 

@Oscar and/or @Nicole, it's great to hear that new Community features are in the works. Can you provide any insights into what those features are?

Hi there,

I don't see this option to turn on aliases in our Guide admin centre. This is what we have:

Hi there, 

Our company is also very interested in seeing these types of features and functionalities added into the community. @Nicole in your earlier post you mentioned a community road map and suggested voting and adding detailed comments - where can I find that roadmap?

Cheers!

J