Aleksander Nielsen e-Boks

1. Community
2. Tips from users - Zendesk Suite
3. Auto CC user(s) on Condition (Ticket Create)

Hello, So I've tried to set the same thing up on our account, but I cannot seem to get it to work. I believe the error starts on the Admin>Extension page. This is my setup: URL is: https://ourdoma...

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• Aleksander Nielsen e-Boks
• Created August 28, 2018 14:03
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Auto assign tickets on first reply

Thanks Massimo, this works for us. Update via e-mail was the sinner.

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• Aleksander Nielsen e-Boks
• Created May 29, 2018 13:18
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Auto assign tickets on first reply

Hi This is not working for us either. We have only activated the trigger but it does not auto-assign the case. We have tried with several tickets. Any suggestions?

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• Aleksander Nielsen e-Boks
• Created May 24, 2018 10:53
• 0 votes