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Joined Apr 16, 2021
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Community comment Feedback - Ticketing system (Support)
I'm going to +1 this as well. Our agents need to be able to merge where necessary but there should at least be a secondary warning if the merge is happening into a ticket from a different organization (or user in cases where neither user belongs to an organization). It's too easy to accidentally merge a ticket if you're not paying attention and we all know how busy agents get. Thanks!
View comment · Posted May 04, 2018 · info
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