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Paul Toomey
Joined Apr 16, 2021
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Last activity Apr 28, 2022
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Latest activity by Paul Toomey
Paul Toomey commented,
Hi @Erik - thanks for the response - I actually removed my question as I found how to update all linked tickets at once with a progress update without having the solve the main ticket. I used the incidents view and then selected all linked tickets and hit the 'Edit xx Tickets' button, then added a public comment and hit submit and the comment is added to all tickets - so it was simple in the end.
View comment · Posted Nov 19, 2021 · Paul Toomey
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Paul Toomey commented,
thats fine for now - I will just have to keep in mind that any edits I make will break anything you have done.
I am just concerned that your WYSIWYG editor provided in the help centre is anything but that and what we see is pretty much NEVER what we end up getting on the published articles :(
As can be seen from Juan - even if you have people creating actual HTML/CSS and the like to ensure the articles meet customer and corporate expectations/standards - they just don't end up that way online.
Thanks
Paul
View comment · Posted Oct 26, 2017 · Paul Toomey
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Paul Toomey commented,
Hi There
Thanks for that, the line spacing is still off, but we can live with that I guess.
I would say its actually Zendesks code and not mine you are tweaking as I don't create the code, your editor does !
Did you tweak this on the published Article or something in the editor itself ? I am concerned that when I update and republish the article again the edits you have made will disappear and I will be back to square one.
Cheers
Paul
View comment · Posted Oct 26, 2017 · Paul Toomey
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Paul Toomey commented,
Hi there - I tried that setting earlier today due to the comment above from the orignal poster of this query (sorry for hijacking this thread).
I turned on the option, went back into my article and made a change (just pressed enter) and then clicked Update and it looks exactly the same as before - all the formatting of the table column width is still missing.
Our HC is on navitas.zendesk.com, and this particular article is
https://navitas.zendesk.com/hc/en-us/articles/115002414992
Cheers
Paul
View comment · Posted Oct 26, 2017 · Paul Toomey
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Paul Toomey commented,
Hi there
Yes - this is exactly what we do. I create a table, start typing in details and then drag the columns so they are the desired width in the editor screen.
When I click on the icon on the editor window it shows all of this in the code
However when we click publish all of the style parts of the tags gets removed by your publishing functions. If I go back into the article to edit it again - everything looks fine and all the style attributes are on the as expected. It is just on the published article that all this is missing.
Cheers
Paul
View comment · Posted Oct 26, 2017 · Paul Toomey
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Paul Toomey commented,
Hi There
I don't think you are getting me, we use your online editor as per below
We carefully drag the table columns to the specific widths we need, we then click on Publish and the Help Centre shows this as the result
Which is nothing like what we create in your system.
I have no idea about adding Code to a CSS, I don't have one. I don't care about the dotted line etc, I want the widths that we set kept as otherwise in the published view the spacing is all wrong and various items in the first column wrap onto TWO lines instead of ONE etc
Hope that helps to explain.
Paul
View comment · Posted Oct 26, 2017 · Paul Toomey
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Paul Toomey commented,
@Trapta
Yes exactly - this is what we 'designed' in your editor, so we expect it to appear the same when we publish. I am not using any external editor (I only copied the code into an editor to check what was going on). We are creating articles with your online editor and publishing them, but they always look different between the two 'views'
Cheers
Paul
View comment · Posted Oct 26, 2017 · Paul Toomey
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Paul Toomey commented,
We have the same issue, in our article we create nice looking tables with all the widths set on each column
But as soon as we publish this, the table is reformatted
In our code, the table is defined as
but when published all the style tags are removed !!!
So why on earth would your 'designer' put all this CSS style tags in if you are just going to strip them out when we publish the articles ???
How do I fix this please?
Thanks
Paul
View comment · Posted Oct 26, 2017 · Paul Toomey
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