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Paul Toomey

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Activity overview

Latest activity by Paul Toomey
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    Paul Toomey commented,

    1. Agent guide
    2. Ticket basics
    3. Working with problem and incident tickets

    Hi @Erik - thanks for the response - I actually removed my question as I found how to update all linked tickets at once with a progress update without having the solve the main ticket. I used the i...

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    Paul Toomey commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Guide reformats HTML code

    thats fine for now - I will just have to keep in mind that any edits I make will break anything you have done. I am just concerned that your WYSIWYG editor provided in the help centre is anything b...

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    Paul Toomey commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Guide reformats HTML code

    Hi There Thanks for that, the line spacing is still off, but we can live with that I guess. I would say its actually Zendesks code and not mine you are tweaking as I don't create the code, your edi...

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    Paul Toomey commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Guide reformats HTML code

    Hi there - I tried that setting earlier today due to the comment above from the orignal poster of this query (sorry for hijacking this thread). I turned on the option, went back into my article and...

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    Paul Toomey commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Guide reformats HTML code

    Hi there Yes - this is exactly what we do.  I create a table, start typing in details and then drag the columns so they are the desired width in the editor screen.  When I click on the </> icon on ...

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    Paul Toomey commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Guide reformats HTML code

    Hi There I don't think you are getting me, we use your online editor as per below We carefully drag the table columns to the specific widths we need, we then click on Publish and the Help Centre s...

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    Paul Toomey commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Guide reformats HTML code

    @Trapta Yes exactly - this is what we 'designed' in your editor, so we expect it to appear the same when we publish.  I am not using any external editor (I only copied the code into an editor to ch...

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    Paul Toomey commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Guide reformats HTML code

    We have the same issue, in our article we create nice looking tables with all the widths set on each column But as soon as we publish this, the table is reformatted In our code, the table is defi...

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