Recent searches
No recent searches

Ron de Vries
Joined Apr 16, 2021
·
Last activity Feb 07, 2025
Following
0
Followers
0
Total activity
55
Votes
26
Subscriptions
20
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Ron de Vries
Ron de Vries commented,
Hi Ivan Miquiabas
This doesn't seem to work for all languages? Our ZD is set on English but we also support the Dutch language. When writing “zie bijlage” (see attachment) the pop-up doesn't show..
View comment · Posted May 17, 2024 · Ron de Vries
0
Followers
0
Votes
0
Comments
Ron de Vries commented,
Desiring the capability to observe individuals who have accessed a specific category, section, or article. As our efforts are geared towards fostering behavioral shifts within the organization, having this functionality would greatly enhance our ability to provide reports to the MT
View comment · Posted Aug 14, 2023 · Ron de Vries
0
Followers
0
Votes
0
Comments
Ron de Vries commented,
Hi Dane,
Any idea when the MS Stream (on Sharepoint) will be supported? As that replaces the MS Stream (Classic) - which is supported.
View comment · Posted Jul 03, 2023 · Ron de Vries
0
Followers
2
Votes
0
Comments
Ron de Vries commented,
Unfortunately, there is no method available to divide this on a per-agent basis. Consequently, the cost becomes prohibitively high, making it impractical for us to contemplate its utilization, especially considering that only 20% of our agents require this particular feature.
View comment · Posted Jun 21, 2023 · Ron de Vries
0
Followers
18
Votes
0
Comments
Ron de Vries commented,
Hi Zendesk / Ryan McGrew,
Any updates on this?
View comment · Posted May 12, 2023 · Ron de Vries
0
Followers
0
Votes
0
Comments
Ron de Vries commented,
I have this issue as well, looking forward to the reply of Zendesk on this.
View comment · Posted Feb 14, 2023 · Ron de Vries
0
Followers
0
Votes
0
Comments
Ron de Vries commented,
I Agree. I need to add files larger than 20MB which isn't possible. Ten years ago 20mb might have been sufficient but in these days we need more
View comment · Posted Feb 01, 2023 · Ron de Vries
0
Followers
1
Vote
0
Comments
Ron de Vries created a post,
Feature Request Summary:
Zendesk should enable business Single-Sign on for Guide as they do for the Support product.
Description/Use Cases:
Right now our agents login to our Sharepoint Homepage using their Microsoft credentials. As we deal with multiple Help Centre's (both for customers as internal) our agents first need to Authenticate with Zendesk Support before they can use the buttons we've created in Sharepoint which takes them to the specific Help Centre.
Business impact of limitation or missing feature:
It's annoying for our (light) agents to first connect with Zendesk Support before the button links actual takes them to the right place. This especially account for our Light Agents as they don't work with tickets every day.
Other necessary information or resources
Perhaps someone has a workaround for this which might work as well?
Posted Dec 19, 2022 · Ron de Vries
0
Followers
1
Vote
0
Comments
Ron de Vries commented,
Hello!
Great post!
Does any of you have any idea if it's possible to have this widget show to a particular set of customers only? Reason for asking: we translate all content in Dutch, German, Turkish and English ourselves but we want to use the Google Widget for our Spanish customers since we don't have many there yet and we don't have anyone speaking Spanish in our team.
Thanks and stay safe!
Ron
View comment · Posted Nov 09, 2020 · Ron de Vries
0
Followers
0
Votes
0
Comments