Ron de Vries

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Guide Dashboard - who has viewed my articles

Desiring the capability to observe individuals who have accessed a specific category, section, or article. As our efforts are geared towards fostering behavioral shifts within the organization, hav...

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• Ron de Vries
• Created August 14, 2023 19:12
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Inserting videos in articles and content blocks

Hi Dane, Any idea when the MS Stream (on Sharepoint) will be supported? As that replaces the MS Stream (Classic) - which is supported. 

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• Ron de Vries
• Created July 03, 2023 07:22
• 1 vote

1. Account
2. ...
3. Accounts and billing
4. Buying the Advanced AI add-on

Unfortunately, there is no method available to divide this on a per-agent basis. Consequently, the cost becomes prohibitively high, making it impractical for us to contemplate its utilization, espe...

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• Ron de Vries
• Created June 21, 2023 10:38
• 9 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Use Followers as VIEW parameter conditions

Thomas, That's great news!! Thanks! 

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• Ron de Vries
• Created June 21, 2023 10:10
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

Hi Zendesk / Ryan McGrew, Any updates on this? 

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• Ron de Vries
• Created May 12, 2023 12:38
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Formatting of Dynamic Content removed when bulk replying with Macros

I have this issue as well, looking forward to the reply of Zendesk on this. 

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• Ron de Vries
• Created February 14, 2023 06:14
• 0 votes

1. Guide
2. ...
3. How to manage the help center
4. What are the attachment limits in Help Center?

I Agree. I need to add files larger than 20MB which isn't possible. Ten years ago 20mb might have been sufficient but in these days we need more

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• Ron de Vries
• Created February 01, 2023 14:55
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Use Followers as VIEW parameter conditions

Any updates on this Zendesk? 

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• Ron de Vries
• Created October 03, 2022 06:56
• 1 vote

1. Community
2. Tips from users - Zendesk Suite
3. Insert Google Translate widget to your Helpcenter

Hello!  Great post!  Does any of you have any idea if it's possible to have this widget show to a particular set of customers only? Reason for asking: we translate all content in Dutch, German, Tur...

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• Ron de Vries
• Created November 09, 2020 11:38
• 0 votes