Owen Pragel

@erick @paula

Spoke with Zendesk support and understand what's going wrong here. They now look up your domain's DNS records to determine if you use Google Apps/Office 365/etc, and then incorrect assume you want to use a user account and forward from it in a very simple, consumer-friendly way.

Here's the workaround - you can still addresses in the old way using this address: yourzddomain.zendesk.com/settings/recipient_addresses/new

I think there's a fair chance Zendesk will change how this functionality works soon. Last, this is my recommended guide for setting up support addresses in Google Apps, it does not require users, groups, or aliases - just mail routes:

https://support.zendesk.com/hc/en-us/community/posts/203459116-How-to-use-Google-Apps-email-address-and-your-own-domain-with-Zendesk 

 

Original Post Date: December 09, 2012 21:07

 

This request is getting pretty close to its third birthday.

Even though lacking this feature isn't a dealbreaker, really wish more attention was paid to the dashboard. Zendesk has great metrics, good view customization, and the dashboard is missing both. Would prefer something customizable that you could scope to groups just like views. 

Searching tickets in Zendesk is massively improved now that the results are more like regular views. Even without other additions that would be a big stride.

Please, take some development time to improve the dashboard! It's the first thing every agent sees on login, and having it in top form would add instant appeal to the product.

Our last day on Zendesk for unrelated reasons.

This request is almost three years old (2012/12/09) and it does not sound like a difficult change. Would rather turn off the dashboard and go to the first view in the 'Views' list instead, because at least it can be customized while the dashboard cannot. Seems like that would solve the issue for a lot of folks.

For whatever reason the first screen viewed on login does not appear to be a high priority at Zendesk. Still an excellent tool, but it would be nice if progress on the agent user experience end went a little faster.

I have been following this request for almost all of the two years it has been open and it continues to disappoint me that there has been no movement on it. I've resorted to using hacky javascript code I wrote to avoid the dashboard altogether even though I would love a proper Zendesk dashboard.