Erick

No worries. You'd have to have another license from Gmail. 

Speaking on Gmail specifically, I'm pretty sure there is not a number on how many aliases you can create per license.

Zendesk is not working on this unfortunately. The only way I see it coming to fruition is if enough people request this be an option. 

Was going through this yesterday Paula. I spoke with a few reps who were able to finally assist. The new set up won't allow aliases to be forwarded to Zendesk like they use to be. I want this feature back to avoid having my clients needing to purchase another license (gmail) just for support. That was my work around, purchasing another license that only is used for support tickets which then go to Zendesk. 

Hope I was able to help in any way.