Maik Künnemann

Total activity

107
Last activity

October 24, 2022 09:12
Member since

April 16, 2021 18:49
Following

0 users
Followed by

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Votes

30
Subscriptions

36

Activity overview

Latest activity by Maik Künnemann

Maik Künnemann commented, October 19, 2022 09:41
We have the same issue - the linked EAP is no longer available. Whats the status of this? This was more than 2 years ago.
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- Maik Künnemann
- Created October 19, 2022 09:41
- 0 votes
Maik Künnemann commented, September 16, 2022 16:24
Hi, we don't have the new setting - is the rollout delayed?
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- Maik Künnemann
- Created September 16, 2022 16:24
- 0 votes
Maik Künnemann commented, August 23, 2022 08:25
There is a request, but still no feedback from the product manager Amisha Sharma . https://support.zendesk.com/hc/en-us/community/posts/4408860670106-Customize-Agent-Workspace
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- Maik Künnemann
- Created August 23, 2022 08:25
- 0 votes
Maik Künnemann created a post, August 22, 2022 15:08
follow up ticket connection is missing after restoring suspenden tickets
1. Community
2. Feedback - Ticketing System (Support)
If a reply to an already closed ticket ends up in the locked tickets and is subsequently restored, no connection is made to the original ticket. Accordingly, the note in the follow up ticket is mis...
- Maik Künnemann
- Created August 22, 2022 15:08
- 2 followers
- 0 comments
- 2 votes
Maik Künnemann created a post, August 22, 2022 11:11
Webhook activity log with request URL
1. Community
2. Feedback - Ticketing System (Support)
If I use a webhook with a ticket id placeholder inside the url, the activity log dont show any information about the used url. So I don't know anything about the request if the body was empty. Coul...
- Maik Künnemann
- Created August 22, 2022 11:11
- 1 follower
- 0 comments
- 3 votes
Maik Künnemann commented, August 10, 2022 09:00
Hi Scott Allison This change seems to make it impossible for certain macros to be excluded. Can you please create a option for admins to continue to have the ability to edit certain macros exclusiv...
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- Maik Künnemann
- Created August 10, 2022 09:00
- 1 vote
Maik Künnemann commented, August 09, 2022 13:35
Hi Scott Allison The last 3 years it was possible to activate a SLA with a ticket update via API and a empty end user comment body: {"ticket": {"comment": {"body": "","author_id": 376666831978,"p...
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- Maik Künnemann
- Created August 09, 2022 13:35
- 0 votes
Maik Künnemann commented, August 09, 2022 11:48
Hi Scott Allison The last 3 years it was possible to activate a SLA with a ticket update via API and a empty end user comment body: {"ticket": {"comment": {"body": "","author_id": 376666831978,"p...
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- Maik Künnemann
- Created August 09, 2022 11:48
- 0 votes
Maik Künnemann commented, August 03, 2022 11:19
If I use a webhook with a ticket id placeholder inside the url, the activity log dont show any information about the used url. So I don't know anything about the request if the body was empty. Coul...
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- Maik Künnemann
- Created August 03, 2022 11:19
- 0 votes
Maik Künnemann commented, August 03, 2022 06:46
Hi, the preview for the team members page in my admin area dont show the seats information box.
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- Maik Künnemann
- Created August 03, 2022 06:46
- 0 votes