Maik Künnemann
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Total activity74
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Last activity
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Member since
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Following0 users
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Votes21
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Activity overview
Latest activity by Maik Künnemann-
Maik Künnemann commented,
Hi, Amisha Sharma I'm very interested in a 1:1 - could you please send me an invite? Please do not post your personal information when responding to this request, but please let us know if you're ...
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Maik Künnemann commented,
Is there a plan to remove the pagination with site numbers also for the suspended tickets??? This will make the work harder! Please let it as it is!
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Maik Künnemann commented,
Hi Barry, oh wow only at the time the ticket is created? We can only work with skill based routing if we can change the ticket skills - so the only way could be atm to setup a webhook for https://d...
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Maik Künnemann commented,
Hello, we are looking to use skill based routing - is there no condition for ticket tags???
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Maik Künnemann commented,
Hi Jupete, no they didn't try that, they restarted the side conversation using macro. But you are right, if they call the side conversation again via the plus, the draft is still there. Thanks, pas...
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Maik Künnemann commented,
Hello, some of our agents have a problem. If they open a new side conversion window and write a lot of text - if they then switch to another Zendesk tab to check something without submit the new si...
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Maik Künnemann commented,
Here is the request for more customization ... @all please add your issues to this request page and vote for it https://support.zendesk.com/hc/en-us/community/posts/4408860670106-Customize-Agent-Wo...
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Maik Künnemann commented,
There are any news about a config to have the editor on top and the comments ordered the same way as in the default old UI? The new ordering and the moved editor to the bottom are currently the obs...
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Maik Künnemann commented,
Zendesk seems to focus only on the new agent workspace with a mainly B2C communication where chat dominates. B2B email communication doesn't seem to matter to them, this was also communicated to me...
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Maik Künnemann commented,
Hi, is there a plan to have a config for the place of the editor / ordering of the comments? For us the biggest difference between old and new UI is, that the editor is moved to the bottom and the ...