Maik Künnemann
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Last activity
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Activity overview
Latest activity by Maik Künnemann-
Maik Künnemann commented,
The preview shows now all roles as filter - could it be possible to add a main filter for "all agent roles with a default license"? With the old view this was possible, now it is necessary to selec...
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Maik Künnemann commented,
Hi @... " I have flagged this conversation for review by a product manager, and we'll do our best to get an update posted here in the next several weeks." Any updates?
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Maik Künnemann commented,
@... we use this targets, how can we do this with webhooks? /api/v2/tickets/{{ticket.id}}.json /api/v2/tickets/{{ticket.id}}/comments/{{ticket.latest_comment.id}}/make_private
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Maik Künnemann commented,
@... please give us a update. We dont understand why this requested exists since 2012 and is not implemented until today???
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Maik Künnemann commented,
Hi, we have an issue - if the Emailaddress of an Salesforce contact is changed, the address is not changed in Zendesk, the new address is added as secondary address to the contact. So the default o...
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Maik Künnemann commented,
We have very often cases that our colleagues sending us child Tickets with a subtask of the main ticket to communicate with the customer. If the Colleagues add later a additional comment via the si...
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Maik Künnemann created a post,
Private / Internal Comments for Side Conversions
We need the possibility to switch in side conversions between private and public comment mode. We need this inside the Webform and inside the macro action for new side conversions.
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Maik Künnemann commented,
Hi @... we have a big problem with side conversions via child ticket > all comments are public and no possibility to create it as private. We need this as well in the webform as in the macro settin...
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Maik Künnemann commented,
This does not work correct for us. Some tickets of calendar week 53 / 2020 now added to the end and visible as calendar week 53 / 2021.
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Maik Künnemann commented,
We also need this setting!!