Yunus Unia

1. Community
2. Feedback - Ticketing System (Support)
3. "Requester can see this comment" default setting

You will never get this feature. Just switch to Freshdesk/Freshservice. I know Freshservice by default doesn't send anything to the client/customer when merging tickets. You might even get better p...

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• Yunus Unia
• Edited February 21, 2022 23:29
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. "Requester can see this comment" default setting

Dear Zendesk, we are coming up on nearly three years since this was requested, and some representatives of well known companies have posted in here asking for it. When will we receive this option?

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• Yunus Unia
• Created January 27, 2019 06:07
• 0 votes