Hendrick Hassert

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

https://support.zendesk.com/hc/en-us/community/posts/216284948-Auto-CC-user-s-on-Condition-Ticket-Create-

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• Hendrick Hassert
• Created December 11, 2019 14:18
• -1 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to print ticket without internal note/comment

My workaround: assume the requester's identity and use the client portal -> My Activities to browse for and view the ticket. Then use the browser's print function. Formatting is good and only the p...

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• Hendrick Hassert
• Created October 01, 2019 12:48
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

Same need here - use On Hold to indicate that a request is taken care of by development. This information does not transfer to the customer portal.

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• Hendrick Hassert
• Created February 01, 2018 21:48
• 0 votes