Matthias Miltenberger

1. Community
2. Feedback - Ticketing System (Support)
3. Preserve Group and Assignee for user-generated follow-up tickets

We just stumbled upon this issue ourselves and figured it might be a good idea to have the original assignee be a follower on the new ticket so they get a notification immediately. What's really fu...

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• Matthias Miltenberger
• Created July 03, 2023 18:15
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Automatically "demote" previous Assignee to Follower if another Agent takes the ticket

This would be really helpful and does not sound too complicated to implement. Currently, this is a manual process and can easily be forgotten.

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• Matthias Miltenberger
• Created July 03, 2023 17:51
• 1 vote

1. Agent guide
2. Ticket basics
3. Adding other agents or end users to a ticket

The UX of adding new external users (no prior Zendesk account) via the CC list is quite cumbersome. Scenario: Mid-ticket, a customer adds another person as CC to their reply (via e-mail). There is ...

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• Matthias Miltenberger
• Created June 26, 2023 08:32
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to paste images when "Require authentication to download" is turned on

Any update on this, Zendesk?

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• Matthias Miltenberger
• Created April 20, 2023 10:14
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

Any update on this, Zendesk?

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• Matthias Miltenberger
• Created April 20, 2023 10:12
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Markdown for customers

Any update on this, Zendesk?

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• Matthias Miltenberger
• Created April 20, 2023 10:11
• 1 vote

1. Community
2. Feedback - Community Forums (Gather)
3. Markdown support

Any update on this, Zendesk?

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• Matthias Miltenberger
• Created April 20, 2023 10:09
• 0 votes

1. Community
2. Feedback - Community Forums (Gather)
3. Inline code formatting in Zendesk communities

Has there been any progress regarding the inline code formatting? It's a shame that this is still not possible with the only (lackluster) workaround being to use LaTeX math mode and specify the "co...

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• Matthias Miltenberger
• Edited April 20, 2023 10:05
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Whitelist users in community forums

This would be very helpful and could increase user acceptance of the forum. People don't want to be treated like newcomers when they have been community members for a longer time. At the same time,...

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• Matthias Miltenberger
• Created March 02, 2023 10:20
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing improved Agent Workspace ticket tabs

Thanks for making this change! A better way of handling this would have been to include a new configuration option so people can choose which view they prefer.

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• Matthias Miltenberger
• Created March 02, 2023 10:15
• 7 votes