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Aravind Ragunathan
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Aravind Ragunathan
Aravind Ragunathan commented,
Community comment Feedback - Ticketing system (Support)
Just by having the ability to make the Comment field mandatory in the Satisfaction page, a lot of 'Unsatisfied' misclicks can be avoided. When a customer clicks the "Bad, I'm Unsatisfied", if I'm able to force a comment, the customer would either leave good comments or give more verbose feedback on why the customer experience was bad.
View comment · Posted Aug 22, 2019 · Aravind Ragunathan
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