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Ben Owen
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Ben Owen
Ben Owen commented,
+1 for this feature! A lot of follow up tickets come from tickets solved by our tier 2 agents who aren't always checking for new tickets. The follow up ticket contains a link to the previous issue and all the tags, why can't it bring up the old assignee?
View comment · Posted Jan 07, 2019 · Ben Owen
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Ben Owen commented,
+1 for this! With the usual rate of agent turnover, this issue pops up frequently for us. With chats being created as tickets in support as well I can't even see how this is useful for the way Zendesk is designed in terms of bringing all customer support channels together.
View comment · Posted Nov 23, 2018 · Ben Owen
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