Ben Owen

1. Community
2. Feedback - Ticketing System (Support)
3. Preserve Group and Assignee for user-generated follow-up tickets

+1 for this feature! A lot of follow up tickets come from tickets solved by our tier 2 agents who aren't always checking for new tickets. The follow up ticket contains a link to the previous issue ...

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• Ben Owen
• Created January 07, 2019 17:13
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Disable offline messages for everyone

+1 for this! With the usual rate of agent turnover, this issue pops up frequently for us. With chats being created as tickets in support as well I can't even see how this is useful for the way Zend...

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• Ben Owen
• Created November 23, 2018 09:52
• 1 vote