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Debbie Singson
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Debbie Singson
Debbie Singson commented,
Apparently, not enough people have asked for it yet, as this request was dated 2-1/2 years ago ... still waiting.
View comment · Posted Oct 28, 2019 · Debbie Singson
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Debbie Singson commented,
I agree. There are many limitations with Talk and transferring calls has been a big frustration for us. We also really need extensions, so a call could go directly to an agent if the customer has worked with them before, or can easily be transferred me or one of my people - whether or not we are "online"!
Second question. Why are Chat and Talk so different? They should have similar screens and similar ways of logging in and out, viewing stats, etc. They are two completely different programs. It is like they are coming to us from two different companies.
View comment · Posted Apr 26, 2018 · Debbie Singson
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Debbie Singson commented,
And still, no blind transfer. sigh
View comment · Posted Mar 15, 2018 · Debbie Singson
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