Frans Piter

The request functionality will give a faster response! This is mostly based on the community giving answers. Therefore, I found my answer in this article:

https://support.zendesk.com/hc/en-us/articles/203661346-Setting-up-an-unformatted-email-template

Kind regards.

Any updates? For a company that makes helpdesk software, the response times are really slow and the number of options to contact you are limited. Please respond.

Kind regards.

Hi!

Well, the banner that is indicated with the red arrows in the original post. I am only able to remove these with some styling CSS in the 'customizing email template' option, though not all email clients (outlook web) recognize the head part of an html email, so the added CSS does not work there. In my opinion, you should be able to completely control what is send to the customer. Is it not possible to just not add the name and timestamp at the top of a mail reply (indicated with red arrows)? 

Kind regards.

Hello,

It is not possible to remove the banner completely? The 'Personalised email replies' only changes the header information. The banner is added content to the mail. 

Kind regards.