Igor Schmidt

I also need this!

No ofense for those trying to help but it looks like you don't even test your ideas

@Carsten Falborg That doesn't work at all.

@Heather R, adding an alias to the agent in order to mask the name is a pretty bad ""solution"".

@Jessie, like Frans mentioned, the ones indicated with red arrow. I'm pretty this is not part of "customizing your email template" article because it's embed inside the {{content}} tag.

And again, like the majority of community posts, the question gets forgotten or stays without a proper solution even after years.