James Russell

1. Agent guide
2. Ticket management
3. Managing your views

Is there a way to have a Kanban board view in Zendesk without having to add an external party?  As IT Ops, Net Ops etc are becoming big I would be really surprised if this is not a common ask.

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• James Russell
• Created December 21, 2021 17:58
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Administrator control with no chat license

I agree that the Admin should not require an agent license too.  I work as part of the Infrastructure team, I do not use zendesk day to day, I do not run reports, I do not look at tickets I simply ...

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• James Russell
• Created August 13, 2020 11:22
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. SMTP Email delivery method

@... we had the same issue and followed these steps in Exchange online to solve it.  https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/create-safe-sender-lists-in-office-3...

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• James Russell
• Created July 17, 2020 13:23
• 0 votes