That is disappointing indeed. Our organization relies heavily on Zendesk/JIRA integration and multi-brand does not fit our business model. It is hard to understand why an important feature on an older version which was working perfectly fine with multiple instances has been removed from the current version.

Zendesk, we do understand you do not have plans to support this feature but please, do listen to your customers and understand the need that some organizations have for it. We do pay for enterprise for a couple of our accounts and have multi-brand as an option but do not use it as it does not fit our needs. Do consider to bring this feature to your loyal customers who need it and are already paying for multiple accounts.

Thank you.