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IZA

Joined Apr 16, 2021

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Last activity Feb 04, 2022

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ACTIVITY OVERVIEW

Latest activity by IZA

IZA commented,

CommentEditor, atribuído e solicitante do ticket
Ajuda e perguntas frequentes

Ola, estou precisando automatizar o assunto dos meus tickets criados por mensagens enviadas via WhatsApp. 

Aparentemente este artigo seria algo semelhante, ou seja, criar placeholders no texto da mensagem para que esta vire o assunto. Mas o conteudo esta incompleto ou mal definido. 

Como defino ou altero o assunto de um ticket gerado por msgs vindas do whatsapp, quem me ajuda?

Quando os tickets sao de origem do chat , formulario web ou manual e atribuido ao assunto a primeira linha da conversa , no caso de whats app isto nao esta ocorrendo, O assunto vem como "conversa com xpto".

View comment · Posted Feb 08, 2021 · IZA

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IZA commented,

Community comment Developer - Zendesk APIs
Community

Thank you McCabe!! Worked perfectly!!!

View comment · Posted Jan 26, 2021 · IZA

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IZA commented,

Community comment Developer - Zendesk APIs
Community

Hello, I´m trying to set a value on a custom field

But it´s returning a Promise

I got the ID from the top page
Any help, please?

 

Tks!

 

View comment · Posted Jan 21, 2021 · IZA

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IZA commented,

Community comment Developer - Zendesk APIs
Community

In my case, I forgot to close the } on the HEADER lol problem solved thank you

View comment · Posted Jan 19, 2021 · IZA

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IZA created a post,

Post Developer - Zendesk APIs
Sending data to external API - 404 Proxy Not Allowed

Hello! 
So, I´m trying to POST information to an external API and I only receive 404 Proxy Not Allowed doesn´t matter what I try. I already read a lot of zendesk tutorials, and many others issues similar to mine but it doesn´t resolve my problem. Funny because the GET requests are working fine. But this POST one doesn´t.

That´s my request:

function sendNewClaim() {
  var d = new Date();
  var dtocomunic = d.toISOString();
  var y = new Date($("#dtocorrencia").val());
  var dtocorrencia = y.toISOString();
  var coverages = getCoverages();
  var settings = {
    headers: {"Authorization": "Basic {{setting.token}}", 
    secure : true,
    type: 'POST',
    contentType: 'application/json',
    data: JSON.stringify({
        coverages: [JSON.parse(coverages)],
        contract_id: $("#idcontract").val(),
        opening_at: dtocomunic,
        happening_at: dtocorrencia,  
        person_id: $("#idperson").val()
        //description: $("#descricaoTextarea").val(), 
        //personal_damage: $("#txtdanospessoais").val(), 
        //financial_damage: $("#txtdanosmateriais").val(), 
        //comunicante
    })
    
  }};
  client.request(settings).then(
    function(data) {   
      //success_modal();
    },
    function (response) {
      //error_modal();
    }
  );
  // client.invoke('destroy');
} 

That´s the payload :
data: "{"coverages":[{"coverage_id":"49ba7f74-0ed5-4d92-85c6-d56f139e0bf7"}],"contract_id":"c62f679e-c570-410e-a660-cffe1c4bd003","opening_at":"2021-01-14T19:02:58.451Z","happening_at":"2021-01-12T00:00:00.000Z","person_id":"c4db4560-2700-44af-a441-d1f43de533fa"}"

Sorry my bad english, I´m brazilian! 
I tried support here in Brazil but they don´t support integrations to external API´s. lol
 
Thank you for your time

Posted Jan 14, 2021 · IZA

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