Lance July

Was a correct approach to this issue found? I am in a similar situation where I would like to update the value of a custom field on a new ticket using the API, but cannot access the field value.

Contrary to the docs (https://developer.zendesk.com/apps/docs/apps-v2/support_api#ticket-object), I do not see a ticket.customField property when calling:

client.get('ticket')

And as stated earlier

client.get('ticketFields:fieldName')

does not expose the field value. Any help would be appreciated.