Gaston Krasny

Hi, having this option is amazing.

We start using zendesk 10 days ago, we used jivochat before, and we are loosing a lot of time asking email to people and then copying it to the email field.
Also if in the chat people dont give us the email, we need to delete the ticket, so we are doing that by hand and thats not good.

Hope you create this functionality, 

Hi. 

Someone mention the same error i am having, but i could not find the solution in the blog.

Can anyone help me?

Its in spanish, but the configuration seems to be the same