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Julian Morsing
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Julian Morsing
Julian Morsing commented,
Hi Nicole,
We have 16 employees with Zendesk, at we have had problems with skipping mails. If the employee got a difficult mail, they would skip it.
Therefore we wanted to make a report of skipped tickets, aswell as it being mandatory to enter a reason for skipping.
If we could have a day by day report for every agent and their skipped ticket, and could create a dashboard, it would be great.
/J
View comment · Posted Mar 26, 2019 · Julian Morsing
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Julian Morsing commented,
+1
View comment · Posted Mar 22, 2019 · Julian Morsing
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Julian Morsing commented,
We need this feature asap
View comment · Posted Mar 20, 2019 · Julian Morsing
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