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Rafael-Work Saucedo
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Rafael-Work Saucedo
Rafael-Work Saucedo commented,
Community comment Feedback - Ticketing system (Support)
Please turn this into a thing. As others have stated, agents become too preoccupied with the notion that they did "bad" which is bad for productivity and morale. Instead, the manager, an actual person should be the one responsible for interpreting and communicating feedback and outcomes to the agents, not some metric. Thanks!
View comment · Posted Sep 11, 2020 · Rafael-Work Saucedo
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