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Sachin Kotekar's Avatar

Sachin Kotekar

Joined Apr 16, 2021

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Last activity Jan 13, 2023

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ACTIVITY OVERVIEW

Latest activity by Sachin Kotekar

Sachin Kotekar commented,

CommentSetting up Agent Workspace

Do we have an update on when our agents can see browser/device information (User Info) when a user initiates a live chat? When this will be available in the Agent Workspace? In our business those details are really useful to help customers in resolving their issue. Please advise.

View comment · Posted Jan 12, 2023 · Sachin Kotekar

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Sachin Kotekar commented,

CommentTicket basics

Do we have an update on when our agents can see browser/device information (User Info) when a user initiates a live chat? When this will be available in the Agent Workspace? In our business those details are really useful to help customers in resolving their issue. Please advise.

View comment · Posted Jan 11, 2023 · Sachin Kotekar

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Sachin Kotekar commented,

CommentAdditional ticket channels

Admins should be able to see the custom agent statuses in the Talk Dashboard and change the status, if required. It would be great to have this ability as soon as possible. Please advise.

View comment · Posted Nov 16, 2022 · Sachin Kotekar

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Sachin Kotekar commented,

Community comment Feedback - Chat and Messaging (Chat)

Is there any update on this? When will we expect this feature to be released?

View comment · Posted Nov 02, 2022 · Sachin Kotekar

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Sachin Kotekar commented,

Community comment Feedback - Voice (Talk)

I second that - is there an ETA on this?

View comment · Posted Nov 02, 2022 · Sachin Kotekar

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Sachin Kotekar commented,

Community comment Feedback - Voice (Talk)

I second that. The both suggestions are great and we must have them as soon as possible.

View comment · Posted Sep 19, 2022 · Sachin Kotekar

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Sachin Kotekar commented,

Community comment Feedback - Chat and Messaging (Chat)

I agree with Isac, is there any update on this feature? It has been three years since this was brought up to your attention.

View comment · Posted Apr 10, 2020 · Sachin Kotekar

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Sachin Kotekar commented,

Community comment Feedback - Ticketing system (Support)

Do you guys have an ETA? We really need this feature (ability to merge organizations) as soon as possible. Please advise.

View comment · Posted Jan 25, 2018 · Sachin Kotekar

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