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Michael Arief's Avatar

Michael Arief

Joined Apr 16, 2021

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Last activity May 24, 2023

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ACTIVITY OVERVIEW

Latest activity by Michael Arief

Michael Arief created a post,

Post Feedback - Ticketing system (Support)

Dear Zendesk Team.

Currently we have problems with our agents, where our agents often close tickets to avoid filling in the reason column when skipping tickets (this is for Role Play). I was expecting to be able to bring up the Reason Column and it is mandatory.

Thank you. Regards.

Posted Oct 06, 2021 · Michael Arief

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Michael Arief commented,

Community comment Discussion - Tips and best practices from the community

Hello

we have lots of macros, and we want to get data based on actions status by json , how do we do that?

View comment · Posted May 08, 2019 · Michael Arief

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