Michael Arief
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Last activity
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Activity overview
Latest activity by Michael Arief-
Michael Arief created a post,
Reason Column when Agent closing the Ticket
Dear Zendesk Team. Currently we have problems with our agents, where our agents often close tickets to avoid filling in the reason column when skipping tickets (this is for Role Play). I was expect...
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Michael Arief commented,
Hello we have lots of macros, and we want to get data based on actions status by json , how do we do that?