Rich Lorenzo
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Total activity18
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Last activity
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Activity overview
Latest activity by Rich Lorenzo-
Rich Lorenzo commented,
@Melissa I hear you! The potential for tickets getting lost due to this product shortcoming is very real! Two things I'm doing that could help you with this going forward: 1. Create a ticket field ...
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Rich Lorenzo commented,
The concept of the "follow up tickets" channel is in and of itself confusing and problematic. It seems like it may have been some kind of shortcut to create an association between the closed ticket...
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Rich Lorenzo commented,
+1 for this feature. The URL target solution makes a lot of sense as a scalable solution, a shame it's not a "supported" approach. I don't doubt there have been more important feature priorities ov...