Dan Duncan

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

In response to Jake Holman's comment here: https://support.zendesk.com/hc/en-us/community/posts/203422496/comments/207175338 I think what Jake describes would address our need nicely.  Many of our ...

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• Dan Duncan
• Created February 24, 2017 13:59
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Allow end users to update fields after ticket is created

Yes, I agree.  I am particularly interested in the Subject field.  We may have a customer who wants to edit the subject but they have no way of doing this themselves.  

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• Dan Duncan
• Created September 16, 2015 17:26
• 1 vote