Nikki Goodson

1. Community
2. Discussion - Tips and best practices from the community
3. Out of hours response

We do something similar for different responses depending on severity, and the workflow.

• View comment
• Nikki Goodson
• Created January 12, 2017 19:35
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

Here's my input on what I want from the Dashboard "Updates to your tickets".  I want to see all updates from end-users, but I do not want to see updates from others admins/agents.  There are only t...

• View comment
• Nikki Goodson
• Created June 09, 2014 20:57
• 0 votes