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Austin

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Austin

Austin commented,

Community comment Discussion - Tips and best practices from the community

Thanks Brett, that's answers my question. It would be nice if Slack can pick up the "@name" in the text block so that I can create 1 Channel and invite all other Agents. ie - Agents will be notifiied when their @name is mentioned. 

Due to this limitation, each Agent will need their own Channel to ensure that they only receive what's relevant to them. 

Thank you for the response! 

View comment · Posted Mar 26, 2020 · Austin

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Austin commented,

Community comment Discussion - Tips and best practices from the community

Hi, I have everything working; however, I want to receive a notification from slack (red 🔴) when @myname is mentioned. Currently, it's not doing this. Is this something that can be changed in Zendesk, or Slack? Thanks. 

View comment · Posted Mar 09, 2020 · Austin

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