Vitaly

As far as I understand, currently Zendesk has not any recovery plan for customers data.

So, for example, if mistaken bulk deletions took place, the customer is responsible to develop code and corresponding procedures to re-import deleted content.

Moreover, it seems like no way to re-create entities with the same IDs, dates etc.

Does Zendesk provide any customers test environment to avoid test recovering into the production storage area?