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marcel vuijk
Joined Apr 16, 2021
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Last activity Jul 21, 2024
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Latest activity by marcel vuijk
marcel vuijk created a post,
A lot of our customers are appearantly self closing tickets, by accident.
The answer bot suggests articles and the customer can directly from the e-mail click a button to close the ticket. We want to remove those buttons from the emails and also disable the self-closing / self solving of tickets entirely from articles.
How can we do this?
Posted Jul 21, 2024 · marcel vuijk
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marcel vuijk commented,
@... no updates? Most voted item and no solution for this? Also no replies from Zendesk team for years?
View comment · Posted Mar 02, 2021 · marcel vuijk
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