Xexec Support

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

Hard to conclude anything else given the radio silence from Zendesk. I'm inclined to agree they don't see this as a priority. Which system did you select in the end? Thinking we too may have to do ...

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• Xexec Support
• Created September 24, 2021 14:59
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

@... can you comment about whether any of these suggestions are in the roadmap or not. Honestly feel you'll be losing customers because of this so it really is in your interests to respond.

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• Xexec Support
• Created September 24, 2021 08:59
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

Even easier than that, just allow an option to ring all the available agents at once. That is very, very easy to implement. Whoever picks up the call first gets to answer. Have a dropdown option to...

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• Xexec Support
• Created September 24, 2021 08:58
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

Likely we will also leave Zendesk talk unless hunt group functionality is implemented. It's such a basic thing. Makes me worry that it's been 4 years this has been being discussed and although ever...

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• Xexec Support
• Created February 22, 2021 16:24
• 0 votes