Anthony Del Campo
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Total activity20
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Last activity
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Activity overview
Latest activity by Anthony Del Campo-
Anthony Del Campo commented,
Alina Wright, Rachel Mooney and I share this issue. One of the issues that I pointed out is when the Requester is also an agent. Example: Agent (John Smith) opens a ticket with HR. Right now, Jo...
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Anthony Del Campo commented,
Thanks Alina Wright! This is preventing us from scaling Zendesk into other departments. I'm still surprised this has been a feature request for years, and we're still a few quarters away.
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Anthony Del Campo commented,
Why can we not just have a simple "Export" button in the UI like so many other modern tools? Come on Zendesk! You can do better here!
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Anthony Del Campo commented,
I'm glad to hear this is finally being worked on. This should have been a fundamental restriction years ago. I see where you can provide permission by Group. However, IF the Requester and the Age...
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Anthony Del Campo commented,
It seems like this request has been out there for YEARS! No updates! Really? I expect better from Zendesk.
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Anthony Del Campo commented,
@... Agreed! I am fairly new to Zendesk and I am still surprised by the number of request that haven't been included in the road map. Another pain of mine is creating Bulk Tickets... you can edit...
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Anthony Del Campo commented,
Hello All, I pointed here by your support team. Yes, I'd like to see the ability to ring all available agents at the same time.