Anthony Del Campo

1. Community
2. Feedback - Ticketing System (Support)
3. Restriction on individual tickets or groups

Thanks Alina Wright!  This is preventing us from scaling Zendesk into other departments.  I'm still surprised this has been a feature request for years, and we're still a few quarters away. 

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• Anthony Del Campo
• Created May 05, 2022 20:00
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Export Agents as CSV

Why can we not just have a simple "Export" button in the UI like so many other modern tools?  Come on Zendesk!  You can do better here!

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• Anthony Del Campo
• Created November 29, 2021 14:28
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Restriction on individual tickets or groups

I'm glad to hear this is finally being worked on.  This should have been a fundamental restriction years ago. I see where you can provide permission by Group.  However, IF the Requester and the Age...

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• Anthony Del Campo
• Created August 23, 2021 21:13
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Custom prechat field

It seems like this request has been out there for YEARS!  No updates! Really?  I expect better from Zendesk.

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• Anthony Del Campo
• Created June 29, 2021 00:00
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

@... Agreed!  I am fairly new to Zendesk and I am still surprised by the number of request that haven't been included in the road map.  Another pain of mine is creating Bulk Tickets... you can edit...

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• Anthony Del Campo
• Created April 06, 2020 18:29
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

Hello All,   I pointed here by your support team.  Yes, I'd like to see the ability to ring all available agents at the same time.  

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• Anthony Del Campo
• Created April 06, 2020 18:27
• 0 votes