Sergio Da Silva

I just chiming into the conversation again! Our company also has a small team and the impact that round "robbing" is having is that we miss calls regularly. I have 2 remote people and myself and they help other customers like (https://support.zendesk.com/hc/en-us/community/posts/115000291448/comments/360002270348). We aren't a call centre so the round robin doesn't work and it impacts business. In fact I can't remember the last time any phone system I used didn't have hunt groups???!!!?? Ringcentral, BT, Twilio, Horizon

By the way, Zendesk talk is powered by Twilio https://www.twilio.com/blog/2009/05/dialing-multiple-numbers-simultaneously-with-twilio.html . Just saying...

I have started writing some example Twillio API code for you. This took me about 5 minutes. Happy to come to Zendesk and sit down with some of the developers to help.

xml version="1.0" encoding="UTF-8"?>
<Response>
  <Dial action="/handleDialStatus.php" method="GET">
    <Number>{{Agentnumber1}}</Number>
    <Number>{{Agentnumber2}}</Number>
    <Number>{{Agentnumber3}}</Number>
  </Dial>
</Response>

I was just about to move from Ring Central to Zendesk Talk. Sold it to my team and business. Then I did some comprehensive testing and found out that it didn't call agents simultaneously. No application does everything.. There is always going to be something that someone wants and we were prepared to make certain sacrifices in order to move, however, this is a basic requirement, especially when compared to Zendesk competitors. 

You are powered by Twilio right? 

https://www.twilio.com/blog/2009/05/dialing-multiple-numbers-simultaneously-with-twilio.html

I took the amount of voters for this and worked out potential revenue at an average of £200 per month if we assume this is a deal break.

That is £184,800 per year.. Surely your product teams can prioritise this??